Our Services/Fees
Best Paw First LLC
Meet and Greets: ~20 minutes
**Get to know the team member(s) assigned to take care of your pet(s)**
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1st: Complimentary
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2nd: $10
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Flat rates for 30 minute & 1 hour walks/visits EVERYDAY (full holiday rate)
(No cancellation fee for 7 day plus notice for weekly walk)
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10% off overnight bookings (Must include sleep-over)
Ongoing weekly bookings with consistent weekday(M-F) days.
OR
30 Minute Walk/Visit
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Monday-Friday:
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$30(1 dog and/or up to 3 cats)
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$35(2+dogs and/or 4+cats)
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$10 additional: Holidays
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Saturday-Sunday:
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$35 (1 dog and/or up to 3 cats)
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$40 (2+dogs and/or 4+cats)
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$10 additional: Holidays
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15 min cat visits (Only in the Client's home)**outdoor cats/ no litter scooping needed**
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Monday-Friday: $20
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Saturday-Sunday: $25
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Holidays: additional $10
Overnight Care
(Only in the Client's home)
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Monday - Thursday night: $85
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Friday - Sunday night: $100
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Holidays: day before, day of, day after: additional $15
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From: (~9:00pm) to (~7:00am) (includes bedtime walk/ backyard time, feeding, treats, filled water bowl, sleepover (extra love/cuddles), breakfast, walk/backyard time)
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For additional walks/visits throughout the day please let Carly know the days, times, and services (1-hour or 30-minute walks/visits) you would like to schedule in addition to the overnight care.
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Fees for All Services
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Weekly Clients (at least one service per week consistently):
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New clients: Payment for the first month of visits is collected the day after the Meet & Greet. Going forward, you’ll be billed on the 28th for the following month
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No cancellation fee will be applied when the following week’s schedule is submitted by Friday of the previous week.
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Bookings are not confirmed until the required deposit has cleared.
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Upon Booking Occasional Visits:
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A 20% non-refundable deposit is collected once your booking is confirmed.
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Holidays reservations are paid in full at the time of booking. (Holidays include: New Year’s Day, Easter Sunday, Memorial Day Weekend (Saturday/Sunday/Monday), Independence Day, Labor Day Weekend (Saturday/Sunday/Monday), Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.)
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Bookings are not confirmed until the required deposit has cleared.
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Cancellation Fees:
—Less than 24 hours’ notice: 50% of the service price
— 24+ hours’ notice: 20% of the service price
— Holiday cancellations: Full payment is non-refundable for the sleepover the night before the holiday and all services on the holiday. 20% is non-refundable for the surrounding days (Holidays include: New Year’s Day, Easter Sunday, Memorial Day Weekend (Saturday/Sunday/Monday), Independence Day, Labor Day Weekend (Saturday/Sunday/Monday), Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.).
— If a sitter arrives and is informed that the visit has been canceled, the full service price will be charged.
— If a sitter arrives and cannot access the home due to an issue outside of their control (incorrect key/code provided, dead keypad batteries, jammed door, etc.), the scheduled visit fee will still apply.
— Once a trip begins, the full service fee is due. No refunds are provided for early returns. -
Late Notice Fees:
— Bookings made less than 24 hours in advance: $5 per visit
— Bookings made less than 2 weeks in advance for Overnight Care or 2+ visits per day for 3+ consecutive days: $25 -
Other Fees:
— Exotic Animal Care: $5 per pet, per service
— Travel Fee: $2 per visit (applies when the residence is 20+ minutes outside the sitter’s service area)
— Holiday Fee: $10 per visit/walk; $15 per sleepover/overnight (applies the night before and the night of the holiday). (Holidays include: New Year’s Day, Easter Sunday, Memorial Day Weekend (Saturday/Sunday/Monday), Independence Day, Labor Day Weekend (Saturday/Sunday/Monday), Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.) -
Declined card Fee: If a payment is declined, clients will have 24 hours to update their payment method or submit payment. A 20% fee will apply if the payment is not resolved within 24 hours.
Why the Fees?
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Our walkers/sitters are independent contractors, not salaried employees — they’re paid per walk/visit.
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Accepting a booking means a walker/sitter has reserved that time slot for your pet and cannot accept other requests during that window.
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Fees ensure fairness and respect for both our walkers/sitters’ time and the company’s commitment to reliable service.
